Senior Business Systems Analyst

Senior Business Systems Analyst

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Job Description Summary
Information Systems & Computing (ISC) is the University of Pennsylvania's central IT organization, providing the core network, data, voice, video, and enterprise application infrastructure and services upon which Penn's numerous Schools and Centers build their unique tools and capabilities.

ISC's 270-plus employees work closely with the University's IT organizations in order to create, deliver and support products and services that help Schools and Centers operate efficiently and effectively. We strive to be easy to work with, and to serve as a trusted advisor to Penn's IT community, faculty, staff and students in support of an environment of discovery and progress.

ISC's focus on customer service and the high-quality, cost-effective, reliable implementation of modern IT solutions advances the mission of the University, as well as that of each individual School and Center. At Penn, technological freedom and departmental autonomy represent dearly held core values. ISC supports those ideas by providing foundational services and cogent counsel, empowering individuals and departments to employ their distinct strengths in support of their goals.

Learn more about us by visiting https://www.isc.upenn.edu/about or www.linkedin.com/company/penn-information-systems-computing/.

The Sr. Business Systems Analyst will join ISC's ACIO Systems and Tools team which is responsible for the day-to-day support and maintenance of ISC's portfolio of internal tools including but not limited to Apptio, ISC's TBM Solution, BMC Helix, and Resource Management by Smartsheet.

The Sr. Business Systems Analyst will support the teams reporting and performance metrics within the departments portfolio of tools, provide system administration support and API support for data feeds, lead data modeling and reporting efforts, and support ITFM and ITSM frameworks through utilizing expertise to provide consultation to business managers and service owners, processing requests requiring data reconfiguration.

The ideal candidate is a self-starter, able to manage priorities efficiently, can focus on the small details while understanding the big picture, and can operate independently as well as on a team. They will operate within IT Financial Management (ITFM), IT Service Management (ITSM), and IT Resource Management frameworks as well as work with senior team members to collaborate on the development and implementation of automation.

Job Description

Job Responsibilities

• Lead efforts in creating/optimizing reports/metrics in all internal tools.
  
• Identify opportunities to enhance reporting in Apptio and BMC Helix through requirements gathering, working with ISC colleagues, and developing and/or modifying existing reports.
  
• Support the monthly data feeds/APIs. Process requests that may require data configuration; Script/edit new request for integrations.
  
• Support upgrade efforts. Usability testing where applicable. Apply quality assurance techniques to ensure integrity of solutions. Provide ongoing review of data and identifying areas of improvement
  
• Provide support for helix tile creation.
  
• Develop and modify reports based on client needs within internal tools reporting capabilities.
  
• Monitor and provide support on implemented automation, support data uploads, and assist in creating efficiency in data load processes.
  
• Work with senior team members to collaborate on the development and implementation of automation
  
• Work on project teams as a subject matter expert for integration with internal tools.
  
• Provide cross functional support to team members working within the teams portfolio.
  

Qualifications

Required:

• Bachelor's degree and 3 to 5 years of business systems analyst experience working with large complex data sets, building complex data models (around complex IT services) and demonstrating competence on progressively complex and large-scale projects (enterprise-wide) experience or equivalent combination of education and experience is required.
  
• Demonstrated expertise in process redesign and business and systems analysis and design.
  
• Demonstrated knowledge and background with enterprise IT organizations to understand the core concepts behind "running IT like a business".
  
• Possess practical experience with data management and IT service including integrations, data modeling, metrics and dashboards, program portfolio management, and application / infrastructure support.
  
• Proven ability to perform analysis.
  
• Thorough understanding of the independent data sources between IT source systems, assets, and internal systems to reconcile data models.
  
• Demonstrated self-starter, critical thinker and proven problem solver who has strong communication (verbal and written) and presentation skills.
  
• Must be detailed oriented and operate with a high degree of accuracy.
  

Preferred:

• ITFM, ITIL or ITSM knowledge a plus.
  
• Previous experience with automation/Robotic Process Automation and REST is strongly preferred.
  
• Previous experience with TBM Solution Apptio and BMC Helix is highly desirable.